Frequently Asked Questions
We have tried to answer some of the most common questions that people have regarding goose down comforters and luxury bedding. If there is something that you would like answered, but do not see the solution on this page, please send us an e-mail and ask!
We love to hear from our customers and will try our best to immediately get you the answers that you are searching for! From time to time, we will update our frequently asked questions page, so be sure to check back at any time.
What is the origin of the down filling material?
- What is meant by fill power?
- Does more filling weight mean the product should be more expensive?
- Why would I want a higher fill power?
Why do some down filled products on the market have and odor to them?
- What is Turbidity?
- What is the Oxygen Number?
- Are the products you sell 100% Hypo-allergenic?
- What is “Net” Down?
- What is a “Baffle Box”?
- What is meant by thread count?
- What is the difference between goose down and feathers?
- How do you shipping my products?
- Where do you ship to?
- Can I cancel my order?
- How do I return an order that I am unhappy with?
- How do you clean a down filled product?
- What is the difference between "Canadian White Goose Down", "Siberian White Goose Down" and "Hungarian White Goose Down"?
- What is Aboriginal Goose Down?
- What currency are your prices in?
- Can I pay in a currency other than US Dollars?
- Can I track my Order Status Online?
1. What is the origin of the down filling material?
All of the down filling material used in products sold on this website through Rocan International Inc. comes from large white domestic Geese (Anser Anser Domesticus). Goose down labelled as Canadian White Goose down are products made in Canada from geese that are raised in the sub-zero climate of central Canada. Goose down labeled as Hungarian Goose Down are products made in the USA, from one of our partner companies with goose down obtained from specific locations in the Eurpoean country of Hungary.
2. What is meant by fill power?
"Fill Power" is a term used in the Down Bedding industry that tells the quality or insulating value of the down filling material. The higher the fill power is, the better/stronger the down material is. To test the filling power, one ounce of down is compressed with a pre-determined weight. When the weight is removed, the down expands and the volume of space it occupies is measured in cubic inches.
Then it is normally just stated as the number, followed by the words "fill power". For example, a goose down filling that occupies 700 cubic inches of space per ounce of down, would be listed as 700 fill power!
A comforter with a high fill power doesn't have to physically weigh as much as one with a lower fill power to be just as warm because the insulating power is increased as the fill power increases! You will remain extremely comfortable all throughout the night when you use down comforters that have high fill power.
3. Does more filling weight mean the product should be more expensive?
If the product has a higher fill power, it will be more expensive for the same weight of down. When products have a lot of fill and are heavier, they do not necessarily have to be more expensive. The quality of the down fill and the shell material play a very important part in determining the price of a product and quality of a product.
4. Why would I want a higher fill power?
In order to keep you warm and comfortable, the down needs to trap and create an insulating value. The higher the fill power is, the more air the down will trap, resulting in a warmer product which will allow for a comfortable sleep. If two products have the same weight of fill and one has a filling power of 550 and the other one has a filling power of 700, the warmer and more lofty looking product will be the "700". The 700 fill power down will last up to FOUR times longer than the 550 fill power material!
5. Why do some down filled products on the market have and odor to them?
Products that have an "odor" are made with down fill that has not been cleaned properly. If a product has an odor, it is not truly “hypoallergenic”, even though some companies will claim it to be. Many companies simply spray chemicals onto their down fill and claim that they are “hypoallergenic”. These chemicals just mask the allergy causing dust mites and do not last forever. The only real way to get a true hypoallergenic down fill is to thoroughly clean the down. (See also "Turbidity and Oxygen #)
6. What is Turbidity?
Turbidity is a test to see how transparent the rinse water is when you are finished washing the down and feathers. Turbidity is, in fact, the true overall level of cleanliness of the down material as it determines the amount of dust and dirt that remain in feather and down products!
To perform this test, a sample of down is put in a container of distilled water and vigorously agitated for 20 minutes minimum with a mechanical shaking device. The sample water is then poured into a graduated tube that is 1,000mm high. This tube has a crosshair site at the bottom of it. When you pour the water into the tube, you must be able to just see the crosshair in the bottom.
Naturally, the higher the level of water is, while still seeing the cross-hair site, the cleaner the down is! When the water comes to a level where the crosshair will just go out of sight, you stop pouring the water into the tube and take a reading of its height.
7. What is the Oxygen Number?
The Oxygen Number is a well know test for determining the cleanliness of the down and feather material. This test is a little more scientific to perform, but works just like the turbidity test.
The oxygen count test determines the amount of foreign organic matter on the surface of the down and feathers. To qualify as “clean” the oxygen number must be less than 10. The test is actually determining the chemical decomposition of the down filling material.
The maximum North American industry standard is 10mg/100g sample of down.
8. Are the products you sell 100% Hypo-allergenic?
Yes, all of the products we sell are truly 100% hypoallergenic and completely chemical free so your whole family can enjoy their awesome comfort!
9. What is “Net” Down?
First of all, there is no such thing as "100%" for any kind of down on the market -- no matter what anybody tries to tell you! Down content is measured as "Net" Down Clusters.
By law, a product can be described on the label as "Down" or "Goose Down" when it has 75% net down clusters or more in it.
The higher the net down content is, the stronger the down is! So, now when you walk into that big box store and ask how much down is in the comforter and the sales person (who is most likely programmed like a robot) replies to you, "Oh, it is pure down of course!" Or they say, "It is 100% goose down!", then you know you can say to them, "Un-Uh, I mean the Net Down Content, there is no such thing as 100% and you cannot use the word 'pure down' to describe the products!"
10. What is a “Baffle Box”?
A "Baffle Box" is a style that allows maximum loft of the down filling material and eliminates the down from shifting. The baffle box comforter is separated into three dimensional “boxes”. Yes, they actully have walls in them so the down can expand and loft up! This also keeps the weight of the goose down evenly distributed over your entire body and allows you to sleep throughout the night without interruption. The baffle box comforter is by far the best style on the market today for goose down filled products.
Watch you don't get told "It's a box comforter" as it may just be a sewn threw box... Ask for a "true baffle box".
11. What is meant by thread count?
Thread count is the sum of the warp and weft of the threads per square inch. The higher the "thread count" is the tighter woven the material is. The material will have a smoother and softer feel to it when it has a higher thread count.
Covers made of 360 thread count, 100% cotton sateen are the best for goose down filling material.
12. What is the difference between goose down and feathers?
Down is a three dimensional cluster that can trap air in its filaments. Feathers are two dimensional and have very little ability to trap air, they are best used in pillows to increase the firmness.
13. How do you ship my goose down and feather bedding products?
We use courier services such as FedEx and UPS to ship all of our luxury bedding products. All products ship out (ex-warehouse) within 2-5 business days of receiving the order. Your estimated time of receipt from the shipping date is between 5-10 business days. A tracking number will be e-mailed to you on the day courier receives the package.
14. Where do you ship to?
We will ship to the Continental USA for a flat fee. If you live in Alaska or Hawaii, an additional rate will need to be paid at the time of shipping. If you live in a country other than the USA, you may be subjected to import duties and taxes. Please check with your local authorities prior to ordering.
15. Can I cancel my order?
Once an order is submitted we pass it on to our warehouse for fulfillment within 1-2 business days. You can cancel your order within the first 48 hours by contacting us here. Once you have been issued a tracking number, that means your order has been shipped via courier and cannot be canceled. You may submit a return request once the package is received at your shipping destination, however you will be responsible for all return and handling shipping charges.
16. How do I return an order that I am unhappy with?
Email our staff by clicking here. Please be sure to indicate your order number and explain the reason you are requesting a refund. You can only return an item for refund within your first 90 days of purchase. No exceptions. Return instructions will be emailed to you and you must be follow them in order to expedite your refund. You are responsible for all return shipping and handling charges. Products must be returned by insured courier in order to receive a full refund. Upon successful receipt of your returned product, we will refund you the purchase price, less any applicable shipping and handling fees incurred.
17. How do I clean a down filled product?
We recommend having your down filled product dry cleaned by professionals. Always follow the instructions on the Care Label.
18. What is the difference between "Canadian White Goose Down", "Siberian White Goose Down" and "Hungarian White Goose Down"?
If you are asking yourself this question, then you are serious about looking for the absolute best night of rest and comfort! Throughout the world, there are many different qualities of white goose down. The three major geographic locations for goose down are Canada, Europe and China. They all produce similar qualities, but are also very much different. Please click here to read more!
19. What is Aboriginal Goose Down?
Aboriginal Goose Down is the cream of the crop when it comes to high quality white goose down from Canada, and from around the world. Canadian Aboriginal White Goose Down is comparable to Eider Down in the way it is carefully gathered each year. Aboriginal Goose Down is mostly exported to countries such as Japan due to the extremely stringent standards and requirements for only the highest quality white goose down. Canadian Aboriginal goose down products have sold for prices in excess of US$10,000 per comforter. Learn more about Canadian Aboriginal Goose Down here.
20. What currency are your prices in?
Our prices are posted in United States of America Dollars. All credit card & e-check transactions on this website
are processed by 2CheckOut.com Inc. (Ohio, USA). You can pay in multiple currencies simply by selecting the currency of your choice on the checkout screens.
21. Can I pay in a currency other than US Dollars?
You can pay in multiple currencies simply by selecting the currency of your choice on the checkout screens. We accept the following currency on Visa & MasterCard transactions:
USD, CAD, GBP, NZD, AUD, EUR, CHF, DKK, HKD, JPY, NOK, SEK.
22. Can I check my Order Status Online?
Yes, you can get up to date order status information from www.FedEx.com or www.UPS.com (depending on which courier service your order was shipped by). Simply go to the proper link and enter the tracking number that was emailed to you.